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Title 101年環保施政意向暨各級環保機關執行公害陳情處理案件滿意度調查
Abstract 本計畫為瞭解民眾對我國環境品質之感受、環保施政措施認同度及對各級環保機關公害陳情處理之滿意程度，以供釐訂政策及提升服務品質之參考，除循例於計畫期間內辦理2次環保施政意向調查（以下簡稱意向調查）及1次公害陳情處理滿意度調查（以下簡稱公害陳情調查）。 第1次意向調查，係為瞭解民眾對我國環境品質的感受，於本(101)年4月20日至5月9日進行電話訪問。採分層比例抽樣法抽取樣本，完成有效樣本5,880人，在95％的信心水準下，抽樣誤差在1.3個百分點以內。調查結果顯示：三成四的民眾最近一年曾遭受過戶外空氣污染的困擾，主要污染源為機動車輛排放廢氣或白煙；三成一的民眾最近一年曾遭受過噪音的困擾，主要噪音污染源為交通噪音；二成六的民眾對河川水質表示有改善；6項一次性物品的使用或行銷方式以一次用飲料杯所造成環境負擔最嚴重；5項環境衛生問題改善程度以棄置垃圾包及違規張貼或噴漆廣告改善最多；七成五的民眾對於全球暖化的關心程度較過去一年增加；八成九的民眾表示願意配合每週選擇一日以本土當季蔬果取代肉食，以減少二氧化碳排放；約半數的民眾知道土壤或地下水一旦遭受汙染該土地所有人須負起復育整治責任及在購買土地前應注意土地品質和地下水污染情形；7項環境品質及環保措施成效中，以資源回收成效(91.3％)的滿意度最高；六成二的民眾對環保署過去一年推動環保工作的表現表示滿意。 第2次意向調查，係為瞭解民眾對各項已推動或將推動之環保措施之贊同程度，於本年10月8日至10月27日進行電話訪問。採分層比例抽樣法抽取樣本，完成有效樣本5,676人，在95％的信心水準下，抽樣誤差在1.3個百分點以內。調查結果顯示：6項環境永續槪念的平均認同度為4.43分，以「環境保護，人人有責」4.67分最高；15項環保署已推動的環保措施，平均知悉率為66.2％（以「推廣使用低污染車輛」及「鼓勵民眾回收生活用水及使用省水標章產品」86.2％最高），平均贊同率為94.1％（以「鼓勵民眾主動維護住家環境及檢舉環境髒亂」97.1％最高 ）；9項正規劃的環保政策平均支持率為90.6％，以「推動環境整潔綠美化」97.4％、「制定溫室氣體減量法」94.5％及「國內大型醫院列為室內空氣品質管理法之公告場所」94.3％等3項支持率居前3位；七成三的民眾對目前住家附近環境整潔表示滿意；五成七民眾對環保署過去一年推動環境保護工作的表現感到滿意。 公害陳情調查，為了瞭解100年10月至101年9月向各級環保機關陳情公害污染案件之民眾對陳情處理之滿意度，於本年6月10日至6月17日及10月15日至10月22日進行電話訪問。依陳情案件類別比例進行隨機抽樣，完成有效樣本各為3,146人，調查結果顯示：陳情案件污染類別以「噪音」(32.3％)較多，陳情時段以「日間（6-20時）」(73.0％)較多，提供給環保單位的陳情資訊以「污染地點」(98.7％)較多，陳情管道以「電話」(89.9％)較多；九成的陳情人對陳情專線電話接聽人員服務態表示滿意，八成二的陳情人對網路陳情服務表示滿意；七成四的陳情人表示環保人員會依據所提供的資訊前往陳情現場勘察；二成的陳情人會同環保人員至陳情案件現場實際稽查，七成八的陳情人對到場處理時效表示滿意，八成一的陳情人對到場處理環保人員服務態度表示滿意，六成八的陳情人對到場處理環保人員的專業能力表示滿意；四成的陳情人有要求環保機關回復處理情形，其中有七成六陳情人表示環保機關回復處理情形方以「電話」回復為主；八成八的陳情人對環保機關回復處理結果的態度表示滿意，八成的陳情人對環保機關回復處理情形的速度表示滿意；四成二的陳情人對陳情案件處理的結果表示滿意，五成三表示不滿意，不滿意原因以「污染情形未改善」比率最高(82.3％)；四成六的陳情人會再針對同一個陳情原因一再陳情；陳情人認為環保機關在處理公害陳情需要提供的服務或改進事項主要為「要依法辦理並加強公權力之行使」(37.8％)，其次為「對陳情案件應不定時複查」(37.7％)及「對陳情案件應持續追蹤」(36.6％)。
EngTitle
EngAbstract The Environmental Protection Administration conducted three surveys in 2012 to evaluate and understand the following from the public: their impressions about the current environmental quality, identification extent with the environmental protection measures, and satisfaction of nuisance petition. The findings of the surveys are to be used as reference for EPA policies of the future. EPA conducted the two surveys about the policy perception to the citizen aged 20 and above. The first second of this series was undertaken by use of phone calls during the period from April 20 October 8 to May 9 October 27, 2012. A total of 5,880 5,676 valid samples were collected, using a stratified random sampling method, under a confidence interval of 95%, with a sampling error within 1.3 percentage point.The first of this series was concerned with the public’s reception. It was to understand the feelings of satisfaction to comply with the policy the residents. The Findings of the Surveys:1. Over the last year, 33.8% of the public reported having been bothered by air pollution, with the main source coming from exhaust gas or white smoke emissions released by motor vehicle (41.4%) and from exhaust gas discharged from factories (21.3%). About 31.1% respondents they had been annoyed by noise over the last year, with the main source from traffic (33.8%). In addition, 25.6% respondents a feeling that the water quality of rivers been improved.2. The public held the view that the use or marketing of six items – plastic bags, single-use drinking cups, paper tableware, single-use washroom supplies, excessive packing of products, and moving advertisements -- exerted negative effects on the environment, with the severity of the problem falling between 3.3 and 3.9 (with 5 being the most serious and 1 the least serious). Among the six, the single-use drinking cups were regarded as the greatest burdens on the environment.3. The public were of the opinion that the improvement level of five environmental sanitation problems – disorderly dumping of garbage, discarding of garbage bags, posting or painting advertisements against regulations, outdoor dog waste being not cleared away, and filthy public lavatories – fell between 3.4 and 3.7 (5 representing the highest while 1 the lowest in the improvement degree). Among the five, conditions of the discarding of garbage bags and the posting or painting advertisements against regulations had improved most noticeably.4. Compared with the previous year, 75.2% of the public expressed greater concern about global warming. At least 88.6% of them indicated willingness to help reduce emissions of CO2 by eating seasonal local vegetables instead of meat one day per week. 5. About half of the public said they realized the fact that the owner of the land had to take responsibility for recovery and renovation once the soil or underwater was contaminated. They also acknowledged that they should check soil quality and groundwater pollution prior to land purchase.6. Concerning achievements in the following seven environmental protection areas: – resources recycling, garbage disposal, comfortable residential environments, adequate sanitation, including greenery and beautification, quality of drinking water, quality of outdoor air, and energy conservation, including carbon emission reduction – resource recycling were given the highest satisfaction level at 91.3%, respectively. The lowest satisfaction level went to energy conservation (including carbon emission reduction) at 55.9%.7. 62.4% of the public expressed satisfaction with the performance of the EPA over the last year. In comparison with the result produced in October 2011, the latest satisfaction rate went down by 1.7 percentage points but went up by 4.7 percentage points compared with the outcome yielded in April-May 2011.--------------------------------------------------------------------------------------------------The second of this series is about the policy perception of environmental protection. It aims to assess the approval level and degree of desire for support from citizens of environmental protection measures under way or to be introduced. The Findings of the Surveys:1. The average level of identification of the public with the idea of environmental sustainability in six categories stood at 4.43 points, with the category advocating responsibility for all in environmental protection gaining the highest score, registering at 4.67 points.2. The average awareness rate of the 15 environmental protection measures undertaken by the Environmental Protection Administration was 66.2%. Of the 15, the highest rate, 86.2%, went to these two items -- promotion of the use of low pollution vehicles as well as encouragement to recycle water for daily life uses and to use products with water conservation logo. The average approval rate of the 15 measures was 94.1%, with the highest rate of 97.1% going to the item calling for the public to actively protect the household environment and inform against environmental disorders.3. As for the nine environmental protection policies under planning, the average approval rate was 90.6%, with the three highly favorable items going respectively to promotion of clean and green beautification for the environment (97.4%), development of method for measuring greenhouse gas reduction (94.5%), and designation of large hospitals as the site for making public ways to control indoor air quality (94.3%).4. About 73% of the public expressed satisfaction with the cleanliness of the current living environment near home.5. About 57% of the public expressed satisfaction with the performance of the Environmental Protection Administration over the past year in pushing forward the environmental protection work.--------------------------------------------------------------------------------------------------This nuisance petition survey aims to understand from October 2011 to September 2012, the environmental protection authorities at all levels of pollution in cases of pollution to petition the public, on the petition dealing with the satisfaction. Telephone polls were conducted from June 10 to June 17 and from October 15 to October 22, 2012. A total of 3,146 valid samples were collected, using a stratified random sampling method, under a confidence level of 95%, with a sampling error within 1.7 percentage points. Findings of the survey:1. Among the public nuisances stated by the public, 32.3% fell into the category of “noise,”higher in percentage point in comparison with other items. Most of the complaints, or 73.0%, were made during the daytime (6 am to 8 pm), and were concerned about pollution sites (98.7%), with 89.9% being lodged through phone calls. 2. About 90% of the people voicing the complaints expressed satisfaction with the courtesy shown by those responsible for answering phone calls of annoyance reports .Nearly 82.1% of the people making the complaints expressed satisfaction with the courtesy shown by those responsible for handling online annoyance reports.3. About 74% of the people filing the complaints said that representatives of environmental protection agencies would go to the sites of the reported public nuisances in accordance with the information they received. And 20% of the complaint makers would accompany the representatives to the sites for inspection, among whom 78% said they were happy about the courtesy demonstrated by the environmental protection officials and 68% said they were satisfied with the professional skills the official possessed in dealing with the complaints. 4. More than 40% of the people bring the complaints asked environmental protection agencies to reply as to how they had handled the complaints. Among the 76%, 88% said they were happy. For those who had requested the agencies to respond, 60% said they received reports of the results through phone calls from the agencies. As a whole, 80% of the complaint makers expressed satisfaction with the number of dates the agencies spent on answering the complaints. 5. At least 42% of the people lodging the complaints said they were satisfied with the results t of their reports being handled, with the highest dissatisfaction degree, or 53%, went to the pollution they reported being not properly reduced. 6. More than 46% said they would re-lodge the complaints again and again to the authorities concerned. 7. They also listed the following items for the environmental protection organizations to improve: Handling complaints in accordance with law and enhancing the enforcement of government authority, the highest at 37.8%; continuing to re-exam the complaints on an irregular basis , the second highest in percentage point 37.7%; and continuing to track the reported complaintsat at 36.6%.
ProjectYear 101
SponsorOrg 統計室
ExecutingOrg 異視行銷市場調查股份有限公司
PublicFullVersionURL http://epq.epa.gov.tw/project/FileDownload.aspx?fid=41004